I don’t often find the time, or have inclination to do this, but I recently had two occasions to make small purchases from your company and I want to give you a report card. The person that answered the phone was polite, had good diction and forwarded me promptly to someone that was able to help me. The people that took the orders were, in both cases, knowledgeable, helpful and got me what I wanted. To add to all this the order was shipped promptly.  To do a common thing uncommonly well brings success.